Cashier Shift Flow
A shift is one work period for a cashier. All cash deposits and withdrawals during that period are tied to the shift for end-of-day reconciliation.
Who is involved
- Cashier — works the shift
- Shop manager — schedules shift, reviews discrepancies
- Next cashier (optional) — handover between shifts
Shift states (simple)
| State | Meaning |
|---|---|
| Scheduled | Shift is on the calendar but not started |
| Active | Cashier counted opening cash and can transact |
| Closed | Cashier submitted closing count |
| Under review | Cash discrepancy — manager must review |
Full shift flow
1. LOGIN
Cashier logs into Cashier portal on assigned device
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2. START SHIFT
Cashier opens scheduled shift
Counts opening cash (bills and coins by denomination)
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3. ACTIVE — SERVE PLAYERS
• Deposits
• Withdrawals (within limit)
• Cash drop to safe (if drawer is too full)
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4. CLOSE SHIFT (blind count)
Cashier counts closing cash WITHOUT seeing expected total
Submits count
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├── Matches expected (or within tolerance) ──► Shift closed
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└── Discrepancy ──► Manager review required
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5. HANDOVER (if applicable)
Pass cash and notes to next cashier per shop policy
Opening cash
- Done once at shift start
- Cashier enters count by denomination
- Cannot process player transactions until opening is submitted
During the shift
| Action | Purpose |
|---|---|
| Deposit | Player adds money — cash in drawer increases |
| Withdrawal | Player cashes out — cash leaves drawer |
| Cash drop | Move excess cash to safe — reduces drawer balance |
All actions are logged with time, player, and amount.
Closing (blind count)
Blind count means the cashier does not see how much the system expects before entering their physical count. This reduces bias and supports honest reconciliation.
After submit:
- System calculates expected cash from opening + deposits − withdrawals − drops
- System compares to actual count entered
- If different → discrepancy → shop manager is notified
A discrepancy is not automatically blame. It triggers a review — miscounted bills, wrong change, or timing issues are common causes.
What success looks like
- Every transaction during the shift appears on the shift report
- Closing submitted with no unresolved discrepancy, OR manager completed review
- Physical cash matches shop policy (drawer empty, safe secured, etc.)
Common questions
Can I start a shift on another cashier's device?
Only on the device assigned to your shift. Ask manager to reassign if wrong device.
What if I forgot opening cash?
Complete opening before any player transaction.
Shift auto-locked?
If a shift runs too long without activity, it may lock. Manager can help close or extend per policy.
No-show?
If a cashier never arrives, the shop manager handles no-show in Shop portal — not the cashier.