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Who Does What

Every person on the platform has a specific role. Each role can only manage the level directly below them.

The chain of responsibility​

Platform (Admin)
      │
      ▼
Super Agent  — manages agents in a region
      │
      ▼
Agent  — manages shops in a local area
      │
      ▼
Shop  — manages players and staff at one location
      │
      ▼
Player  — plays games and uses their balance

Role summary​

Platform team (Admin)​

  • Runs the overall system
  • Creates super agent accounts
  • Handles platform-wide issues and configuration
  • Does not handle day-to-day shop cash or player disputes at the counter

Super Agent​

  • Business partner or regional distributor
  • Recruits and supports agents
  • Views reports for their territory
  • Creates agent accounts

Agent​

  • Local reseller or operator
  • Sets up and supports shops
  • Creates shop accounts
  • Helps shops with operational questions

Shop owner / Shop manager​

  • Runs one physical gaming location
  • Creates player accounts (optional — players can also self-register)
  • Manages cashiers, work shifts, and devices
  • Reviews cash discrepancies and approves large withdrawals
  • Handles no-shows and shift exceptions

Cashier​

  • Works at the shop counter during an assigned shift
  • Accepts cash deposits from players
  • Processes withdrawal requests (within limits)
  • Counts opening and closing cash
  • Cannot change past transactions or access other shops

Player​

  • Plays games on kiosk or web
  • Deposits money to increase balance
  • Withdraws money when they want to cash out
  • Manages their own login credentials

What each role typically does in a day​

RoleTypical daily tasks
Shop managerSchedule shifts, review cash reports, approve exceptions
CashierStart shift, help players deposit/withdraw, close shift
AgentCheck shop performance, onboard new shops
Super agentReview regional numbers, support agents
PlayerPlay, deposit, withdraw

Important rules​

  • A cashier belongs to one shop only — they cannot work across shops.
  • A cashier only sees their own shift — not other cashiers' work.
  • Large withdrawals may need shop manager approval.
  • Cash differences at shift close are flagged for manager review — this is normal process, not a punishment.

Next steps​