Admin Portal
The Admin Portal is used by the KioskGaming platform operations team (internal staff). It is the highest-level control panel for running the entire system.
note
This portal is not for shops, agents, or players. If you work at a shop, use the Shop Portal instead.
Who uses it
| Role | Typical responsibilities |
|---|---|
| System admin | Full system access |
| Platform admin | Players, wallets, transactions, support |
| Finance admin | Payments, withdrawals, financial corrections |
| Support admin | Help desk and support tickets |
Your login only shows the sections your role is allowed to use.
What you can do
Dashboard
- See platform-wide numbers: users, wallet totals, transactions, open withdrawals, support tickets
- Get a quick health check of the system
Players
- Search and view any player account
- See profile, balance, and account status
- Ban or unban a player
- Close an account permanently when required (with safeguards)
- Update account status when policy allows
Payments and withdrawals
- View all payment transactions across the platform
- Review failed or stuck payments and retry when appropriate
- Process refund requests
- Withdrawal requests — approve, reject, or complete player payouts
- Flagged withdrawals — review unusual withdrawal patterns before paying out
Wallets
- Game wallets — view player game balances, sync balances, recall funds when needed
- USD wallets — monitor USD balances across accounts, review withdrawal requests
- Credit wallets — view credit ledgers for partners (super agents, agents, shops)
Account management
Create and manage accounts at every level:
| Account type | What you manage |
|---|---|
| Admins | Staff accounts and their permissions |
| Super Agents | Regional partners, funding, game access |
| Agents | Local distributors under super agents |
| Shops | Gaming locations — rates, status, balances |
| Cashiers | Cashier accounts, shift reports, fraud flags |
| Players | End-user accounts |
Platform settings
- Domains — approved website addresses for kiosks and portals
- Game providers — which game companies are available on the platform
- Transaction limits — rules for deposit and withdrawal amounts
- Provider fees — payment gateway fee settings
- Fraud rules — limits and flags for suspicious activity
Support and communication
- Support tickets — reply to issues raised by partners or internal staff
- Broadcasts — send system-wide announcements (senior admins)
- In-app popups — targeted messages to players, shops, or agents
Monitoring
- View integration logs for games, payments, and webhooks (senior admins)
- Investigate technical issues reported by partners
Manual deposits
- Review and confirm manual game deposits when automatic processing needs a human check
Main menu sections
| Section | What it is for |
|---|---|
| Dashboard | Overview and statistics |
| Payment transactions | All payment activity |
| Withdrawal requests | Player payout queue |
| Flagged withdrawals | Unusual payouts needing extra review |
| Manual game deposits | Deposits needing manual confirmation |
| Support tickets | Customer and partner support |
| Wallets | Game, USD, and credit wallet management |
| Account management | Admins, super agents, agents, shops, cashiers, players |
| Platform configuration | Domains, games, limits, fees, logs |
| Notifications | Broadcasts and popups |
Typical daily tasks
- Clear the withdrawal request queue
- Check flagged withdrawals and unusual activity
- Respond to support tickets
- Review failed payment transactions
- Assist partners with account or balance issues escalated from agents
What Admin does not do
- Admin does not replace shop managers for daily cashier operations
- Admin does not handle routine shop cash counts — that stays with the shop
- Admin does not create players at the counter — shops and self-registration handle that
Related guides
- Who Does What
- Super Agent Portal — the level below Admin
- Business Flows — how money and accounts move through the system