Agent Portal
The Agent Portal is for local agents (resellers or operators) who manage one or more gaming shops in their area.
Who uses it
- Local distributors or kiosk operators
- Agent office staff who support shops
- Anyone logged into an agent account
Your place in the hierarchy
Super Agent
└── Agent (you)
└── Shop
└── Player
You create and support shops. Shops then serve players and run cashiers at their locations.
What you can do
Dashboard (Home)
- See your credit balance and USD balance
- View how many shops and players you have
- Buy credits quickly when you need to restock
- Distribute credits to a shop
Manage shops
- View a list of all your shops
- Create a new shop — set name, login details, and shop pricing
- Suspend or unsuspend a shop when there is a compliance or payment issue
- Open a shop’s detail page to:
- Send or withdraw credits for that shop
- Update shop name or password
- Set the shop’s cost rate (must stay above your own rate)
- Choose which games the shop can offer
- View the shop’s transaction history
Manage players
- See all players registered at your shops
- Search by shop, name, phone, or email
- Open a player profile to review balance and activity
- Support shops when they escalate player issues
Money and transactions
- Buy credits with USD or supported crypto
- Distribute credits from your balance to a shop
- Pull credits back from a shop to your agent balance when needed
- View full credit transaction history and download reports
- Manage USD wallet — view activity and withdraw to crypto (where enabled)
- View provider fees (reference only)
Fraud and risk
- Review fraud indicators for players at your shops
- Analyze unusual withdrawal patterns
- Resolve flags after investigation
Communication
- Receive broadcasts from the platform or super agent
- Send popups or broadcasts to your shops and players (if permitted)
Settings
- View your cost rate (set by super agent or platform)
- Configure low balance alerts
- Enable two-factor authentication
Main menu sections
| Section | What it is for |
|---|---|
| Home | Dashboard and quick actions |
| Shops | Your shop list and details |
| Players | Players at your shops |
| Transactions | Credit ledger |
| Online transactions | USD wallet activity |
| Provider fees | Fee reference table |
| Fraud indicators | Risk monitoring |
| Send popup / Send broadcast | User messages (if enabled) |
| Settings | Security and alerts |
Typical daily tasks
- Top up credits if your balance is low
- Distribute credits to shops that need stock for player deposits
- Answer shop calls about player accounts or withdrawal approvals
- Onboard a new shop — create account and share login details securely
- Review fraud alerts from the previous day
Working with shops
| Shop needs… | Agent typically… |
|---|---|
| More credits for player deposits | Distributes credits from agent balance |
| Password reset | Resets shop login from shop detail page |
| Player dispute escalated | Reviews player history and advises shop |
| Suspended for policy issue | Suspends or unsuspends after review |
What Agent does not do
- Does not operate the cashier counter — shop cashiers do that
- Does not approve every player withdrawal — shops handle their own queue within limits
- Does not manage other agents — that is super agent level
Related guides
- Shop Portal — what shop managers use
- Player Deposit
- Player Withdrawal