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Cashier Portal

The Cashier Portal is a simple app for shop cashiers who work at the counter. You use it during your shift to help players with cash deposits and withdrawals.

note

If you are a shop manager, you usually use the Shop Portal to schedule shifts and review reports. The Cashier Portal is only for counter work.

Who uses it​

  • Shop cashiers during an assigned work shift
  • Relief staff covering a scheduled shift

Each cashier belongs to one shop only.

What you can do​

Log in​

  • Sign in with your username, email, or phone number
  • Use the device assigned to your shift (usually the shop PC at the counter)

View your shifts​

  • See upcoming and past shifts on your schedule
  • Know which device and time slot you are assigned to

Start a shift​

  1. Open your scheduled shift
  2. Count and enter opening cash (bills and coins by denomination)
  3. Shift becomes active — you can now serve players

You cannot process player transactions until opening cash is submitted.

During an active shift​

ActionWhat it means
DepositPlayer gives you cash → their game balance goes up
Withdrawal / RedemptionPlayer cashes out → you give cash, balance goes down
Cash dropMove excess cash from your drawer to the shop safe

All actions are recorded on your shift with time and amount.

Close a shift​

  1. Count closing cash using blind count — you do not see the expected total first
  2. Submit your count
  3. If the amount matches (or is within tolerance), shift closes
  4. If there is a discrepancy, your shop manager is notified to review

Handover (when applicable)​

  • Pass cash and notes to the next cashier following shop policy
  • Record handover by denomination when your shop uses this process

Screens you will use​

ScreenWhen
LoginStart of work
My ShiftsSee schedule
Opening CashStart of shift
Active ShiftMain counter work — deposits and withdrawals
Cash DropDrawer too full
ClosingEnd of shift
HandoverBetween cashiers

Important rules​

  • Cash only at the counter — no card processing in the Cashier Portal
  • You only see your own shift — not other cashiers’ work
  • You cannot edit or delete a completed transaction — ask your manager
  • Large withdrawals may need manager approval before you pay out
  • Player does not need a phone code for a simple cash deposit (they are standing at the counter)

If something goes wrong​

ProblemWhat to do
Wrong amount enteredStop — call manager before player leaves
Balance did not updateNote player name and time — do not take more cash
Cannot start shiftCheck you are on the right device; ask manager
Shift lockedAsk manager to help close or extend

What Cashier cannot do​

  • Create or ban player accounts — shop manager does this in Shop Portal
  • Approve your own large withdrawal exceptions — manager approves
  • Access other shops or other cashiers’ shifts
  • Change past transactions