Shop Portal
The Shop Portal is for shop owners and managers who run a gaming kiosk location. This is your main tool for day-to-day business.
important
Cashiers cannot use the Shop Portal for counter work. They have a separate Cashier Portal. In the Shop Portal you only manage cashier accounts, schedules, and reports.
Who uses it
- Shop owner
- Shop manager
- Authorized back-office staff
Your place in the hierarchy
Agent
└── Shop (you)
├── Cashier
└── Player
Your agent supports you with credits and policy. You manage players and staff at your location.
What you can do
Dashboard
- See your credit balance (used to give credits to players)
- See your USD online balance (for buying credits or crypto withdrawal)
- View player count and quick buy credits action
- Monitor if balances are running low
Players
- View all players at your shop
- Create a new player account (name, login details)
- Link a player by phone in some regions
- On a player’s profile you can:
- Add credits to their balance (deposit)
- Remove credits (redeem / withdrawal from account)
- Ban or unban a player for a set period
- Resend login credentials
- View their transaction history
Withdrawals
- Review pending withdrawal requests from players
- Approve or reject each request
- Large amounts may need extra care — follow your agent’s policy
Transactions
- Credits ledger — every credit in and out at your shop
- USD ledger — online USD wallet activity
- Download CSV reports for your records
- Request USD withdrawal to crypto (where enabled, with security verification)
Cashiers
- Create cashier accounts (username and password)
- Suspend or terminate a cashier
- View cashier reports (daily, weekly, monthly)
- Schedule shifts — assign cashier, date, time, and device
- Handle no-shows, discrepancies, and redemption approvals
- Manage devices used at the counter
See Cashier Portal for what cashiers do at the counter, and Cashier Shift for the shift flow.
Provider fees
- Turn payment methods on or off for your shop (where allowed)
- View gateway fees, system fees, and network fees
Fraud indicators
- Cashier tab — high redemptions, cash discrepancies, activity outside shifts
- Player tab — unusual player behaviour flags
- Review and resolve after investigation
Kiosk URL and marketing
- Set up your shop’s kiosk web address (subdomain)
- Generate promotional posters with QR codes for players to scan and play
Communication
- Receive broadcasts from agent or platform
- Send popups or broadcasts to your players (if your agent enabled this)
Settings
- View your cost rate (set by agent — you cannot change it)
- Set low balance warning so you know when to buy more credits
- Turn on two-factor login for security
- Verify your email or phone
Main menu sections
| Section | What it is for |
|---|---|
| Dashboard | Balances and overview |
| Withdrawals | Player payout approvals |
| Transactions | Credits history |
| Online transactions | USD wallet history |
| Provider fees | Payment method settings |
| Players | Player accounts |
| Cashiers | Staff, shifts, devices |
| Fraud indicators | Risk alerts |
| Kiosk URL | Marketing and kiosk link |
| Send popup / Send broadcast | Player messages (if enabled) |
| Settings | Security and alerts |
Two balances explained
| Balance | What you use it for |
|---|---|
| Credits | Giving credits to players when they deposit or when you adjust accounts |
| USD online | Buying more credits, or withdrawing to crypto |
When you run low on credits, buy more from the dashboard or contact your agent for a credit distribution.
Typical daily tasks
- Check dashboard — enough credits for the day?
- Review withdrawal approval queue
- Confirm cashier shifts are scheduled and staffed
- End of day: review cashier reports and discrepancies
- Handle player issues at the counter (or support cashiers)
See Shop Daily Operations for a full day checklist.
What Shop Portal does not do
- Cash deposits at the counter — cashiers do this in the Cashier Portal
- Change platform rules — contact your agent
- Manage other shops — you only see your own shop